Commercial Crime Investigation Department (CCID) of the RMP

Every time someone reads “call 997” after being scammed out of their money, the RMP department on the front line against that fraud is the CCID. The Commercial Crime Investigation Department — Jabatan Siasatan Jenayah Komersil in Malay — is the Royal Malaysia Police unit that hunts white-collar criminals: those who steal through deception rather than the threat of violence.

What exactly is the CCID?

The CCID was established on 1 December 2004 as a dedicated department within the RMP to tackle increasingly complex commercial crime; before that it was known as the Commercial Crime Investigation Division. Its mandate is clear: to arrest, investigate and prosecute criminals involved in fraud, criminal breach of trust, forgery and cybercrime — whether committed by a lone individual or an organised syndicate.

The department operates under RMP Bukit Aman and is located at Level 33, Menara 238, Jalan Tun Razak, 50400 Kuala Lumpur. It is led by a Director with the rank of Commissioner of Police (CP), assisted by two Deputy Directors — Deputy Director I overseeing Investigation and Deputy Director II overseeing Administration.

What crimes does it handle?

The CCID’s scope is broader than just “scams”. It is organised into several investigation divisions that reflect the types of commercial crime in Malaysia:

• Banking, financial and insurance fraud — fake accounts, investment fraud, cooperative embezzlement
• Corporate and association crime — company embezzlement, breach of trust by directors
• Forgery and smuggling — falsified documents, land-related crime
• Credit and electronic cards — card fraud, unauthorised transactions
• Forensic accounting — tracing illicit money flows
• Cyber and multimedia crime — online fraud, hacking, misuse of digital platforms

Support divisions such as Intelligence, Strategic Planning, Operations and Legal Affairs complete this structure.

How big is the problem?

Official figures show that fraud now dominates commercial crime in Malaysia. In 2024, fraud accounted for 84.5% of the 41,701 commercial crime cases recorded by Bukit Aman. The table below compares the two most recent years:

Indicator	2023	2024
Fraud cases recorded	34,495	35,368
Total losses	RM1.2 billion	RM1.6 billion
Year-on-year change in losses	—	+29%

Source: Bukit Aman, as reported by Bernama (March 2025).

Among the preventive measures, the banking industry managed to block suspicious transactions and fraud worth more than RM780 million over 2023–2024, while bank staff at the counter also thwarted fraudulent transfers before the money was lost.

How does the CCID help victims act quickly?

Two channels most relevant to the public are supported or operated by the CCID:

The NSRC and the 997 hotline. The National Scam Response Centre was announced by the Prime Minister’s Department on 14 October 2022 as a joint effort by the NFCC, RMP, Bank Negara Malaysia, MCMC and financial institutions and the telecommunications industry. If money has just been transferred, victims can call 997 so that the bank can try to freeze the funds before the syndicate moves them on. Over the course of 2025, the NSRC handled 146,167 complaint calls, froze 138,915 accounts, and saved RM34.05 million from falling into the hands of syndicates. The 997 hotline originally operated from 8am to 8pm daily including public holidays; as reported by The Star (March 2026), the NSRC now operates 24 hours a day, seven days a week.

The Semak Mule portal. Through the CCID portal (ccid.rmp.gov.my), the public can check whether a particular bank account number or phone number has ever been linked to a fraud case — a simple step before making any payment to an unknown seller or investor.

How do you contact the CCID?

Channel	Details
Headquarters	Level 33, Menara 238, Jalan Tun Razak, 50400 Kuala Lumpur
General line	03-2610 1222
Operations Room	03-2610 1599
Scam hotline (NSRC)	997
Account/phone check	ccid.rmp.gov.my (Semak Mule)

Source: the official CCID portal (ccid.rmp.gov.my).

What’s next

The CCID remains the RMP’s front line against financially motivated crime, and its emphasis is increasingly shifting towards recovering victims’ funds rather than merely the number of cases closed. If you become a victim, two actions matter: call 997 immediately for a chance to freeze the money, and lodge a police report to enable a full investigation. Before dealing with an unknown party online, check the account and phone number on the Semak Mule portal first.

For more context, see the related entries on the Royal Malaysia Police and the National Scam Response Centre (NSRC).